Hi, we're Clynto AI

I've spent the last 10+ years in B2B SaaS customer success - carrying a renewal number, running onboarding, and building CS teams from zero. I was recognised as a Top 100 Customer Success Strategist in both 2022 and 2025.

For most of that decade, my job ran on spreadsheets. I pulled CRM exports into CSVs every week, and a health score was really just a colour I typed into a cell on a Friday afternoon. Risk showed up by accident, not by design. One mid-sized account slipped away that way - the champion went quiet for about three weeks, nobody flagged it, and the first real signal I got was the cancellation email. It should have been a save; instead it was a lesson in why watching an account once a quarter isn't watching it at all.

When ChatGPT arrived, I started pasting ticket exports and call notes into it to summarise accounts and draft QBR decks. It helped with the writing. But it didn't know anything about the account tomorrow, had no memory of the playbook I'd built, and every answer was only as good as whatever I'd remembered to paste in.

I moved to Claude next, for the longer context and better reasoning, and started writing small scripts and prompts that could read a whole account's history in one pass. The analysis got better. The problems didn't: someone still had to remember to run it, the output was a document instead of an action, and none of it lived inside the systems where the actual CS work happens - the CRM, the support desk, billing, product usage.

What I still couldn't solve was continuous coverage: watching every account all the time, catching champion loss or usage decline before the renewal call instead of during it, and turning that into a task with an owner and a deadline - without hiring a CS Ops team or signing up for a six-month platform rollout. Early-stage SaaS teams can't afford a Gainsight-scale implementation, and most don't have the headcount to run a playbook by hand across every account.

So I built Clynto. The agents connect to the stack you already run, learn your team's process through a conversation instead of a configuration project, watch every account continuously, and execute the playbook when something needs to happen. It's built for the $0–$10M ARR SaaS teams that are too big to know every customer by name and too small to justify a dedicated CS Ops function.

If you're carrying a number like I used to, I'd like to hear how you're doing it. Connect with me on LinkedIn →